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[Help] Serious Laptop help needed.
Posted: Fri Jul 05, 2019 1:21 pm
by NTG
Okay, I am on a Windows laptop. My mouse keeps freezing when I try to move it and sometimes random tabs open without my constent.
If this continues I am unable to continue the NELG.
Help would be appreciated, thanks.
Re: [Help] Serious Laptop help needed.
Posted: Fri Jul 05, 2019 1:32 pm
by Moe
When did this start? Whens the last time you turned your computer off (I mean shut down, not "sleep" mode)
How much free hard drive space do you have?
Also, in a message to me, hit the Windows Key + R, type in "cmd" in the 'open' line. once Command Prompt opens, type "systeminfo" and copy what it spits out into a message inside of the [code][/code] tags
Re: [Help] Serious Laptop help needed.
Posted: Fri Jul 05, 2019 2:37 pm
by NTG
It started 2 days ago if I am correct.
I restarted a few minutes ago.
1.33GB of hard drive space
And I get this:
Code: Select all
Host Name: DTLAPY116-1
OS Name: Microsoft Windows 10 Home
OS Version: 10.0.17134 N/A Build 17134
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: N/A
Registered Organization: N/A
Product ID: 00325-86280-00000-AAOEM
Original Install Date: 10/7/2018, 1:30:15 AM
System Boot Time: 7/4/2019, 6:48:17 AM
System Manufacturer: Direkt-Tek
System Model: DTLAPY116-1
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 76 Stepping 4 GenuineIntel ~1441 Mhz
BIOS Version: LC-BI-11.6-Y116CR510-398-J, 8/17/2017
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 4,020 MB
Available Physical Memory: 1,618 MB
Virtual Memory: Max Size: 5,172 MB
Virtual Memory: Available: 2,815 MB
Virtual Memory: In Use: 2,357 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\DTLAPY116-1
Hotfix(s): 10 Hotfix(s) Installed.
[01]: KB4230204
[02]: KB4346084
[03]: KB4456655
[04]: KB4465663
[05]: KB4477137
[06]: KB4485449
[07]: KB4497398
[08]: KB4497932
[09]: KB4503308
[10]: KB4503286
Network Card(s): 2 NIC(s) Installed.
[01]: Realtek RTL8723BS Wireless LAN 802.11n SDIO Network Adapter
Connection Name: Wi-Fi
DHCP Enabled: Yes
DHCP Server: 192.168.42.1
IP address(es)
[01]: 192.168.42.59
[02]: fe80::bc17:7ade:111a:f67d
[03]: 2001:5b0:2260:e78:6550:55e6:3b86:bb22
[04]: 2001:5b0:2260:e78:bc17:7ade:111a:f67d
[02]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes
Re: [Help] Serious Laptop help needed.
Posted: Fri Jul 05, 2019 5:47 pm
by Moe
Have you run a virus check lately? Install any new programs since the issue started, or shortly before the issue started?
Normally I'd be concerned about the only having 1.3GB available but your laptop only has 32 to begin with. I've never been a fan of that sort of laptop because they expect you to store everything in OneDrive...
I'm on mobile on my lunch break right now, so I'll help ya out some more when I get home later
Re: [Help] Serious Laptop help needed.
Posted: Fri Jul 05, 2019 6:33 pm
by NTG
I just did a scan and it says “0 threats found”.
No programs were installed anywhere near the time of this happening
My PHONE has more storage than this laptop
(256GB)
Re: [Help] Serious Laptop help needed.
Posted: Fri Jul 05, 2019 8:47 pm
by Moe
Like I said, they've started producing a whole line of laptops with enough space for the operating system and a few programs, and expect you to use OneDrive for everything else.
What kind of scan was it? Windows Defender? AVG? Something else? And then was it a quick scan or a full scan?
Anyways. How often do you empty your recycle bin on the desktop?
Also, open up your file browser, on the left hand side, click on "This PC", then on your C: drive, right click on it, and click on "Properties". Then click on "Disk Cleanup", on that thing that pops up, click "Clean up system files", then when it pops back up, click every check box in the "Files to Delete", then at the bottom click "OK"
Re: [Help] Serious Laptop help needed.
Posted: Fri Jul 05, 2019 8:58 pm
by NTG
A Windows Defender quick scan. I am running a full scan right now.
I empty it usually once a week or so, usually don’t have much in there.
Did the hard drive cleanup.
Re: [Help] Serious Laptop help needed.
Posted: Fri Jul 05, 2019 9:18 pm
by Clarence
game is fine
fix your computer
Re: [Help] Serious Laptop help needed.
Posted: Fri Jul 05, 2019 9:38 pm
by NTG
I want to put Level 261 in the recycle bin.
Re: [Help] Serious Laptop help needed.
Posted: Fri Jul 05, 2019 10:15 pm
by NTG
The tabs opening themselves issue is now fixed, but my mouse keeps freezing and glitching. Any help for that?
Re: [Help] Serious Laptop help needed.
Posted: Sat Jul 06, 2019 1:29 am
by Moe
I'm going to have you download a program. you can uninstall it later.
It's called CCleaner.
When you open it, in the 'Cleaner' tab, check all of the boxes (you don't have to check the boxes under the web browser that you use, because that will also delete the passwords you have the browser set to autofill, you also don't have to check the "Network Passwords" under "Windows Explorer" tab. Click clean. Then once that's done, go to the "Registry" tab. make sure all of those boxes are check, and click "Scan for Issues" and the "Fix selected Issues...", repeat until nothing shows up anymore.
Also, in the Windows Task Manager (Win+R, "taskmgr"), in the "Performance" tab, what does it say your CPU Utilization is? Also, what does it tell you the disk utilization(Active Time) is?
Re: [Help] Serious Laptop help needed.
Posted: Sat Jul 06, 2019 2:42 am
by NTG
I try to install it and it is stuck on “CCleaner v5.59 Setup”and it says “Please wait, installing CCleaner” and “Downloading installation files”
It’s been like this for 20 minutes.
Re: [Help] Serious Laptop help needed.
Posted: Sat Jul 06, 2019 3:03 am
by NTG
Nvm worked
Re: [Help] Serious Laptop help needed.
Posted: Sat Jul 06, 2019 3:11 am
by NTG
CPU Utilization: 6% with random jumps to 40%
I can’t see disk utilization anywhere.
Re: [Help] Serious Laptop help needed.
Posted: Sat Jul 06, 2019 3:25 am
by Moe
hmm, is that the cpu utilization when the mouse is freezing? my first thought was maybe the cpu was being used fully causing the mouse to slow, but that may not be it..
Re: [Help] Serious Laptop help needed.
Posted: Sat Jul 06, 2019 10:42 am
by Clarence
Moe you're doing a great job bud
Re: [Help] Serious Laptop help needed.
Posted: Sat Jul 06, 2019 1:55 pm
by NTG
No, the mouse freezes whenever it wants to.
Re: [Help] Serious Laptop help needed.
Posted: Sat Jul 06, 2019 1:59 pm
by Clarence
NTG wrote:No, the mouse freezes whenever it wants to.
Throw your computer in the trash
Re: [Help] Serious Laptop help needed.
Posted: Sat Jul 06, 2019 2:01 pm
by NTG
Noooooo
What am I going to use to play NELG
Re: [Help] Serious Laptop help needed.
Posted: Tue Jul 09, 2019 2:34 am
by NTG
Any help with this?